Reinforce the Trust Factor: Succeeding in a Post Face-to-Face World w/Riley Phillips

How do you use technology without cannibalizing what you’re great at? How do you maintain strong relationships in a world that’s becoming less face-to-face? These are key questions recruiters grapple with today. 

The good news is: there isn’t one solution or one set way of doing things. The recruiting industry is like an artist’s blank canvas – there are many ways to create a masterpiece or in our case, a successful client-candidate pairing. What remains important is reinforcing trust and never losing sight of the basics. 

How do we weave trust into everything we do? What’s the right way to approach technology? How do we shift from vendor to advisor? 
In this episode, I’m joined by seasoned senior recruiter at the Newell Group, Riley Phillips. He shares how he found his way into this business, his recipe for success and what he loves about this industry.

Guest Bio 

Riley began his career in recruitment for heavy industrial engineering in 2008 before he graduated college. Upon graduating in 2010, Riley joined The Newell Group as a Project Coordinator on the O&P team. During his five years in that role, he was consistently ranked as one of the top five Project Coordinators in the North Atlantic Region for MRI Network. Riley was promoted to Account Executive of Medical Devices at The Newell Group in 2015. The following year, he took a job as a corporate recruiter, but quickly returned home at TNG to lead the O&P division. Riley’s resume remains impressive, with more than 250 placements made nationwide demonstrating his dedication to both clients and candidates. He recently received a $2 million lifetime cumulative cash-in award after reaching that milestone in October of 2022.Riley lives in Simpsonville, SC with his two dogs Arsenal and Ghost. When he’s not working, he enjoys golf and the outdoors. He also remains a loyal cheerleader for the South Carolina Gamecocks. Riley graduated from Coastal Carolina University where he majored in Marketing and Finance. Fun fact – Riley is a distant relative to Judy Garland! For more information, head to and connect with him on LinkedIn.

Meet the Host

Vince Holt is the founder and CEO of Management Recruiters of Mercer Island. With 35+ years industry experience, he is the only MRINetwork team member to win CSAM of the Year, Person of the Year and Lifetime Achievement Awards. In addition to spending time with his wife, children and grandchildren, Vince has raced motorcycles for over 50 years, winning 5 National Championships.

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