Help Desk Companies Boost Hiring at Florida and Missouri Call Centers

Two companies that specialize in providing help desk services for a number of industries have announced increased hiring at call center facilities in Florida and Missouri.

NCO Group said it will boost the workforce at its Joplin, Missouri, call center by 500 employees after two of its largest clients extended contracts with the company, according to the Joplin Globe.

The company told the news agency the additional workers are needed to help fulfill agreements with Best Buy and Intuit for their inbound customer support services. The announcement is welcome news for the community, which suffered devastating loses when a tornado cut through the heart of the town last May.

Meanwhile, in Florida, Talk2Rep call centers has announced it will be hiring more than 500 new workers at two of its facilities in the state and for work at home positions.

Jim Ryan, Talk2Rep’s chief executive officer, said it will hire only U.S. citizens in an effort to offset offshore outsourcing.

“We looked at the offshore business model years ago,” Ryan stated, “and quickly realized the lack of long term sustainability and recommended to our clients to stay US based,” Ryan added.

The new positions include customer service, telemarketing and on-line chat support for the company’s healthcare, telecommunications and utility clients.