SHIFT - October 2022

Our October issue of SHIFT looks at the challenges of winning and keeping your customers’ loyalty; provides insight on several highly effective recruiting trends; examines the value of work experience; and isolates the most common workplace issues.

Winning customer loyalty

The challenges of winning and keeping your customers’ loyalty are very real, but so are the opportunities. Here are some ways you can better connect with your customers and increase the odds of earning their loyalty, according to findings from PwC’s 2022 Customer Loyalty Survey.

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Emerging recruiting trends every organization should know

Even organizations that weathered the pandemic relatively well are dealing with the struggle to find and retain top talent. According to Forbes, this situation has led to the emergence of several highly effective recruiting trends.

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No such thing as a dead-end job, new McKinsey research finds

There is no such thing as a dead-end job, according to the newest McKinsey Global Institute (MGI) report, Human Capital at work: The value of experience. Every job is an opportunity to develop skills that can lead to a better position. The most important resource in any economy or organization is its human capital, which McKinsey defines as the collective knowledge, attributes, skills, experience, and health of the workforce.

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What are the most common workplace issues?

According to Smart Capital Mind, an online publication of Wise Geek, isolating the most common workplace issues depends at least to a certain extent on the type of business and overall office environment, but in general problem areas fall into four broad categories: communication, harassment and bullying, gossip, and overall morale.

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